Glossary
Payout
A payout is the transfer of accumulated ticket revenue from a ticketing platform's balance into the organizer's bank account. Payouts are usually run on a fixed schedule (daily, weekly, monthly) rather than per-sale, and the timing is set by the platform and its payments provider.
How it works on most platforms
When a buyer's card is charged, the money lands first in the platform's merchant account (or the platform's payments provider, like Stripe). It sits there long enough for the card network to confirm the transaction is not fraudulent or being disputed, then the platform transfers it to the organizer's bank in batches on a recurring schedule.
The exact cadence varies. Some platforms only pay out after the event has happened. Some pay weekly. Some pay daily. Some hold a portion in reserve for refunds and chargebacks. Read the payout terms before you commit to a platform, especially if you are pre-selling tickets for an event months out and need that cash to book a venue or pay deposits.
How DIY Stubs payouts work
DIY Stubs uses Stripe Connect. Stripe holds the ticket revenue and pays it out to your connected bank every week, automatically. Payouts start before your event, so you do not have to request one or wait for the show. The first payout is the exception: it follows Stripe's standard new-account hold of about 3 weeks.
After the first payout, payouts run weekly for the life of the account. Refunds issued before payout reduce that week's balance; refunds after a payout has already gone out are your responsibility to handle directly with the buyer.
What can delay a payout
- Incomplete Stripe identity or bank verification.
- Risk holds triggered by unusual activity or a spike in refunds.
- A negative balance from chargebacks or refunds exceeding new sales.
- Bank holidays. ACH transfers in the US do not move on weekends or US federal holidays.